Privacy Policy

Effective date: May 2026

Last updated: May 2026

1. Who we are

This website is operated by Vancko Systems Ltd., a company registered in Bulgaria. VANCKO provides digital marketing, creative production, AI automation, website development, mobile application development, client platform and digital reporting services.

Vancko Systems Ltd. is the data controller responsible for the personal data described in this Privacy Policy, unless a specific product, application or service has its own dedicated privacy policy.

Company: Vancko Systems Ltd.
UIC: 208812009
VAT: BG208812009
Registered address: Bulgaria, Plovdiv 4000, Central District, 72 Knyaginya Maria Luiza Blvd., floor 2, office 18
Office address: Bulgaria, Plovdiv, 28G Svoboda Blvd.
Email: info@vancko.com
Phone: +359 876 728 668

2. Scope of this Privacy Policy

This Privacy Policy applies to the VANCKO website, business communication, contact forms, client platform, reports, project communication and digital services provided by Vancko Systems Ltd.

Some products, mobile applications or digital platforms developed or operated by Vancko Systems Ltd. may have their own dedicated privacy policies and terms. If a specific product has its own privacy policy, that product-specific policy applies to that product.

Your use of this website and our services is also governed by our Terms of Use.

3. Information we collect

We may collect personal and business information that you provide directly to us, information generated through our services and limited technical information collected automatically when you use our website or digital platforms.

3.1 Information you provide through our website

When you contact us through the website, email, phone or contact forms, we may collect:

• Your name
• Email address
• Phone number
• Company name
• Project type
• Message content
• Any files, links, references or details you choose to send us

3.2 Client and project information

When you work with VANCKO, we may process information related to your business, brand, campaigns, websites, applications or digital projects. This may include:

• Business contact details
• Brand assets such as logos, images, videos, fonts, colors and creative materials
• Product or service information
• Marketing plans, campaign data and advertising materials
• Website, app or platform requirements
• Reports, analytics, performance data and business statistics
• Access credentials or permissions provided by you for project purposes
• Documents, approvals, comments, feedback and project communication

3.3 Client platform information

If you receive access to a VANCKO client platform or dashboard, we may process information such as:

• Account details and login information
• Client name and company profile
• Project updates and activity history
• Reports, documents and uploaded files
• Marketing statistics and performance indicators
• Messages, comments, tasks or status updates
• Technical logs needed for security and platform operation

3.4 Digital marketing and advertising information

If we provide digital marketing, advertising or campaign services, we may process campaign-related information such as:

• Advertising account data
• Campaign budgets, creatives, targeting settings and performance metrics
• Social media content and publishing plans
• Google Ads, Meta Ads or other advertising platform data
• Website traffic, conversion data and campaign reports
• Audience insights and aggregated analytics data

3.5 AI services and automation information

VANCKO may provide AI-assisted services, including local AI workflows, AI agents, copywriting, banner creation, video concepts, reports, automation and business process support. Depending on the project, we may process:

• Prompts, instructions and project briefs
• Text, images, video materials or brand assets provided by clients
• Business documents, reports or structured data needed for automation
• AI-generated or AI-assisted drafts, outputs, summaries and recommendations
• Workflow logs or technical data needed to operate AI tools

We do not use client-provided confidential materials for unrelated purposes. Where possible, we use AI tools and workflows in a way that is limited to the project or service being provided.

3.6 Website and technical information

When you visit our website, we may collect limited technical information such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of visit
• Referring website or traffic source
• Cookie and consent preferences
• Basic security, error and performance logs

4. How we use information

We use personal, business and technical information for the following purposes:

• To respond to inquiries and communicate with you
• To prepare offers, proposals and project plans
• To provide digital marketing, advertising, creative and reporting services
• To create videos, banners, copy, content plans and campaign materials
• To design, develop and maintain websites, mobile apps and digital platforms
• To operate client dashboards, reports, activity tracking and project updates
• To provide AI-assisted workflows, agents, automation and creative support
• To analyze campaign performance and prepare reports
• To maintain security, prevent abuse and protect our systems
• To improve our website, services, internal workflows and client experience
• To comply with legal, tax, accounting and regulatory obligations

5. Legal basis for processing

If you are located in the European Economic Area, the United Kingdom or Switzerland, we rely on the following legal bases under applicable data protection laws:

• Contract: when processing is necessary to provide services, manage projects or operate client access.
• Consent: when you submit forms, accept cookies, subscribe to communication or approve specific processing.
• Legitimate interests: for business communication, service improvement, security, analytics and fraud prevention.
• Legal obligation: when we must keep records for accounting, tax, consumer protection or other legal reasons.

6. Contact forms and inquiries

When you submit a contact form, we use the information you provide to respond to your inquiry, discuss your project and provide relevant information about our services.

We do not sell contact form information. We may store inquiry records for business communication, follow-up and administrative purposes.

7. AI-assisted processing

VANCKO may use AI tools, AI agents, local AI workflows or third-party AI services to support client projects and internal workflows. AI may be used for content drafts, campaign ideas, creative concepts, reports, analysis, automation, coding support, image or video concepts and other project-related tasks.

AI-generated or AI-assisted outputs may be inaccurate, incomplete or unsuitable without human review. We recommend that clients review and approve AI-assisted content before using it publicly, commercially or legally.

Where client data is used in AI workflows, it is used for the purpose of delivering the agreed service or project. Specific AI processing practices may vary by project, tool and client agreement.

8. Client platform and reports

VANCKO may provide clients with access to a private platform or dashboard. The platform may include project updates, activity records, marketing statistics, reports, documents, messages or other business information.

Client platform access is intended only for authorized users. We may process login and activity information to provide the platform, maintain security, troubleshoot issues and improve the service.

9. Third-party services

We may use trusted third-party services to operate our website, client platform, advertising activities, analytics, AI workflows, hosting, communication, development and business operations.

Depending on the project or service, third-party providers may include:

• Hosting and cloud infrastructure providers
• Website and analytics tools
• Advertising platforms such as Google Ads, Meta Ads or similar services
• Social media platforms
• Email, CRM and communication tools
• AI model providers or local AI infrastructure
• App Store, Google Play or mobile app service providers
• Payment, accounting, legal or administrative service providers

These providers process information only as needed for their function or according to their own terms and privacy policies.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to operate correctly, remember privacy preferences, improve website performance, analyze traffic and support marketing or analytics activities.

This website may use a cookie named privacy_embeds to store visitor consent for loading third-party embeds and tracking scripts.

More information is available in our Cookie Policy.

11. Data sharing

We do not sell personal information. We may share information only when necessary to:

• Provide the agreed services
• Work with trusted service providers
• Operate our website, client platform or business systems
• Comply with legal obligations
• Protect our rights, security, users, clients or systems
• Complete a business transaction such as restructuring, merger or asset transfer

12. Data retention

We keep personal and business information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law or needed for legitimate business purposes.

Project records, reports, invoices, communication and business files may be retained for contract, accounting, tax, legal or operational reasons. Contact form submissions may be kept for follow-up and business communication. Client platform data may be retained for as long as the client account or service relationship remains active, unless otherwise agreed.

13. Security

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure hosting, password protection, encryption where appropriate, internal restrictions and security monitoring. However, no method of transmission over the internet or electronic storage is completely secure.

14. International transfers

Some of the tools, platforms or service providers we use may process information outside Bulgaria or the European Economic Area. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

15. Your rights

Depending on applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing based on legitimate interests
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: info@vancko.com.

16. Children and minors

The VANCKO website and business services are not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us and we will take appropriate action.

17. Product-specific policies

Vancko Systems Ltd. may develop or operate separate products, mobile applications or digital platforms. These products may collect different categories of information and may have their own privacy policies, terms of service and disclosures.

If a product-specific privacy policy exists, that policy applies to the relevant product. In case of conflict between this Privacy Policy and a product-specific policy, the product-specific policy will apply to that product.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date. Continued use of the website or services after changes are published means that you accept the updated Privacy Policy.

19. Contact

If you have questions, requests or complaints about this Privacy Policy, contact us at: info@vancko.com.